Shipping and Charges

1. Delivery conditions

Delivery costs are added to the product prices as displayed. Delivery charges are explained within individual product offers.

You are entitled to collect your order from G. F. Heim Söhne GmbH & Co. KG, Ernst-Ludwig-Straße 3 , 64372 Ober-Ramstadt, Germany during the following hours of business: Monday to Thursday from 8:00 am to 16:30 pm and Friday from 8:00 am to 12:00 am - except on public holidays. Please inform us at least two working days before your pick-up so that we can make the goods available from our warehouse.

We do not deliver to packing stations.

2. Payment

The following payment methods are basically available in our online shop:

Advance payment
If you select advance payment we provide you with our bank details in a separate e-mail and deliver the goods on receipt of funds.

Direct debit process
With the placement of the order, you are granting us a direct debit mandate. We will inform you separately about the date of debiting the account in an advance notification (pre-notification). With the submission of the direct debit, we request our bank to initiate the payment transaction. The payment transaction is automatically carried out and your account is debited.

Debiting the account takes place after you have received the goods.  

The time limit for pre-notification regarding the date for debiting the account (pre-notification period), is 2 days.

During the ordering process you will be forwarded to PayPal's online website. To pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment instructions to us. After submitting your order in the shop we instruct PayPal to initiate the payment transaction.

Directly after you have received the goods, we request PayPal to initiate the payment transaction. The payment transaction is carried out automatically by PayPal. You will receive additional information during the ordering process. 

You may pay for your purchase by means of bank transfer after you have received the goods together with the invoice. We reserve the right to allow payment by invoice only after we verify your credit rating.
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